The Holistic Solution for Hotels and Resorts
Do you use disparate software systems to run your business mix of accomodation, retail, booking services, and restaurants? Then don’t be surprised if your data is inconsistent, your costs are through the roof, and you have no idea who your guests are.
With LS Retail, you can run your hotel, hospitality, retail and event business within just one platform. You get all the in-depth industry functionality you need without ever having to switch systems. And since all your information is within one database, you get total visibility over your whole enterprise and your guests.
Property Management System (PMS)
Get all the information you need about your property and your guests. Manage guests, groups and corporate bookings. Get a real-time overview of maintenance, housekeeping and reservation status, and maximise room occupancy. Recognize returning guests and delight them with personalized offers and special touches.
Take advantage of deep sales, promotions and stock management functionalities. Sell items in your stores, on stationary and mobile POS devices, and on the e-commerce site. Set prices, items and offers centrally. Manage your inventory optimally, minimizing out-of-stocks while reducing working capital using a mix of automated and manual tools.
Food and Beverages (F&B)
Get all the tools you need to manage your restaurants, catering and food preparation services. Take orders at the Point of Sale and send them straight to the kitchen. Create recipes, menus and meal deals centrally. Manage table service and room service, and give your guests the quick, attentive serivce they deserve.
Activities, Facilities, and Extra Services
Let your guests book a spa treatment, a massage, or a personal trainer on your website, or at the hotel. Rent bikes, gym sets or ski equipment. Offer planning services for conferences, weddings, trade shows and other special events, and manage it within the same platform all the way from room booking to ticketing to catering.
Put the guest journey
at the center
Imagine being able to recognize returning guests, and to delight them by offering a speedy check in, their preferred room choice and personalized room, spa and dining options. With LS Central for hotels, you can. Keep track of each customer’s past interactions and preferences, from room requirements to favorite drinks at the bar and beyond. Use intelligent analytics tools to make your guest profiles more precise and meaningful, and use this knowledge to show your guests that you really know them, and care.
Follow the customer journey from the biginning until the end and all steps in between. Learn how your customers find you, and aid their discovery process across search and booking engines.
Offer secure reservations for your rooms and facilities on your brand’s website, on booking engines, through third-party agents as well as on the hotel premises. Recognize returning guests, and prepare for their arrival
Make the checkout process as quick and smooth as your customers demand. Let guests check out as they please – at the desk, online, or via mobile.
Let your guests add extra services, from a bottle of champagne in the room, to airport pickups, during and after booking. Keep track of upcoming tasks in the systems’s Role Center and make sure all requests are met, every time.
Encourage guests to return with enticing loyalty programs. Use customer data to personalize rewards, and let your gyests spend their points as they prefer.
From room service to wellness treatments, from tennis court rentals to dry cleaning, you can add extra services to a guest’s bill any time during their stay, from any Point of Sale.
Check guests in quickly and smoothly. Recognize returning customers and make their experience memorable with personalized touches. Never ask again “Have you stayed with us before?”
A personalized view for each role
Speed up service, prevent shrinkage and simplify access to key information. The sustem’s role-based design empowers you to set what information and functionality employees can see based on their user role and permission level.
Perform registration duties, make room reservations and track and report room status and rates. With LS Central for hotels, you can easily:
- Recognize and acknowledge returning guests
- Manage individual, group and corporate bookings
- Add tasks and comments to reservations
- See real-time housekeeping and maintenance status
- Add dining, health, or other service charges to the room within the same system
- Split charges to different invoices
- Handle room changes and add upsells and upgrades
- Manage transactions on reservations after departure date
- Handle early checkouts
- Settle payments without checking out