Home > Microsoft Business Solutions — Customer Relationship Management

Develop profitable customer relationships through lead and opportunity management, incident management, a searchable knowledgebase, and reporting tools with Microsoft Business Solutions CRM modules. Built using Microsoft .NET-connected technologies, Microsoft CRM is easy to deploy, integrate, and customize.

Microsoft Business Solutions CRM helps businesses build profitable customer relationships. Integrated Sales and Customer Service modules enable employees to share information to improve sales success and deliver consistent, efficient customer service. Sales and customer service features include leads and opportunity management, a complete view of customer history, automated incident management, and a searchable knowledgebase. Microsoft CRM also includes reporting tools for accurate forecasting and measurement of business activity and employee performance. Built using Microsoft .NET–connected technologies, Microsoft CRM is easy to deploy, customize, and use, accessible from Microsoft Outlook® and the Web, integrates with other business applications, and scales as your business grows.

Modules:
	Microsoft CRM Customer Service
	Microsoft Customer Relationship Management Sales

Microsoft CRM Customer Service

Offer superior customer service and increase capacity to handle requests, without adding employees. Microsoft CRM Customer Service helps your service representatives track customer requests, manage support issues from initial contact through successful resolution, and provide customers with the consistent, efficient service that ensures satisfaction.

Benefits:
	Help ensure efficient customer service processes
	Understand customer needs
	Share information more easily
	Create a shared knowledge base of support information
	Customize the solution to fit your business, and scale the installation to meet changing needs
	Eliminate redundant data entry and streamline business processes through integration with MBS

Microsoft Customer Reliationship Management Sales

Accessible from Microsoft Outlook and the Web, Microsoft CRM Sales helps sales people manage leads and opportunities, measure and forecast sales activity, efficiently track customer communications, and automate stages in the sales process—helping ensure a shorter cycle, higher close rates, and improved customer retention.

Benefits:
	Increase Sales Success
	Measure business activity & performance, identify trends, problems, and opportunities.
	Microsoft CRM offers a centralized, customizable view of sales and support activity and customer history.
	Access full sales functionality online or offline with Microsoft Outlook, or work from any location using a Web browser.
	View, update, and share sales and customer service information across teams and departments.
	Integrate with Microsoft Office, Microsoft Business Solutions Financial Management and other business systems.

 

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