The first thing sold online was in 1995 when Amazon embarked on its journey as an online bookstore and sold their very first book. Since then, e-commerce has evolved from a novel concept to one of the vital cogs of the world’s economy. This transition and its impact on the global retail dynamics enticed the Singapore based firm CyanSYS to venture into the e-commerce space. As an ERP company which set sail in 2002, CyanSYS partners with major e-commerce vendors to understand the crux of this major business extension.
After the company began its stunt in the e-commerce sphere, Pei Juan Chua, COO of CyanSYS took over the reins of operations and systems strategy from Theng Wee, Founder & CEO of CyanSYS, to engage more customers in the e-commerce sector. Pei Juan, immediately after taking over, started engaging with the customers to quantify their experience. “It is no mean feat, but we have to constantly adjust, fine tune, and get it right for customers who are with us,” quips Pei Juan.
Leveraging Microsoft technology stack, including NAV, the firm builds customized ERP solutions that cater to needs of 90 percent of its clients. These solutions address the changing demands of SMEs, helping them to evolve with the right investment plan in e-commerce. These investment plans empower the customers to grow and choose the appropriate e-commerce strategy in its portfolio. The customers achieve higher time-to-market and productivity, as CyanSYS merges disparate solutions and platforms to drive the customer experience.
These integrated solutions further improve the efficiencyof businesses along with the rise in customer engagements. Some of the prominent customers of CyanSYS include Courts, Gain City, Best Denki, Far East Flora, Focus Point, and Komugi Bakery.